Refund & Cancellation Policy

Last updated: September 2026

Thank you for choosing the Premium Personalized Kundli Report, operated and provided by Wild Cats Media. We take great pride in delivering comprehensive, calculation-intensive 250+ page astrological reports created specifically for your unique birth coordinates.

1. Nature of the Product

The Premium Personalized Kundli is a fully customized, digital astrological dossier generated individually based on the unique birth chart parameters (date, exact time, and geographical coordinates) provided at checkout. Because each report is generated exclusively for an individual recipient, standard physical returns do not apply.

2. Cancellation & Detail Modification Window

If you made a clerical error while entering your birth details (such as date, time, or birth location) or wish to cancel your order, you may request an immediate modification or cancellation within 2 hours of order placement by writing to support@premiumkundli.com before automated chart compilation commences.

3. Eligible Refund Scenarios

A full 100% refund will be issued under the following circumstances:

• Non-Delivery of Digital Report: If you do not receive your digital Kundli report via your registered WhatsApp number or email within 72 business hours of payment verification (excluding delays caused by incorrect or unreachable recipient contact information).
• Duplicate Payments: In the rare event of a gateway glitch where an order is billed more than once, all duplicate charges will be refunded immediately upon verification.
• Technical File Corruptions: If the delivered digital document is damaged or cannot be rendered and our technical team is unable to provide an updated replacement file within 24 hours.

4. Non-Refundable Situations

• Subjective dissatisfaction with astrological predictions, personality insights, or personal life interpretations. Astrology is an ancient interpretive science and cultural heritage study.
• Requests submitted after the customized 250+ page report has already been successfully compiled and delivered to the registered WhatsApp number or Email.
• Incorrect birth details provided where no modification request was submitted within the initial 2-hour window (we will, however, offer one courtesy re-generation upon request).

5. Refund Process & Timelines

Once a refund request is approved by our billing support team, the refund is initiated immediately to your original payment method (UPI, Debit/Credit Card, Net Banking, or Wallet). Depending on your banking institution, funds will reflect in your account within 5 to 7 business days.

6. Contact Billing Support

To request a cancellation, correction, or refund, please email our support desk at support@premiumkundli.com with your Full Name, WhatsApp Number, and Payment Transaction ID.